Need to Know - What to Ask Before Hiring A Crime Scene Cleaner

Bio-One What to Ask Before Hiring a Crime Scene Cleaner

The roots of crime- and trauma-scene cleaning companies can be traced to the 1990s, and at that time only a dozen or so companies existed. The industry was widely unregulated and awareness of contamination risks were relatively non-existant.

"I was young and dumb and saw something you only see in movies, so I quickly shut the door, took a deep breath, sat on the couch with the widow and told everyone else to get her out of here and take her to lunch, and we’ll clean this up for her," said Nick-Anthony Zamucen, Founder of Bio-One Inc. "We were just trying to help a lady in her greatest time of need, and that’s for me how I got into the crime scene and cleaning business." Read Nick's story in Franchise Times.

Today, there are hundreds of companies that advertise crime and trauma scene cleaning, and a simple Google search may prove overwhelming when you're experiencing one of the most traumatic moments in your life. To help, we've listed pre-qualifying questions to ask before choosing a crime and trauma scene company.

Questions to Ask Before Hiring a Crime and Trauma Scene Cleaner

There are a number of key questions to ask crime and trauma scene cleaning technicians or business owners to properly root out which one is best for your goals and circumstances.

Are you local? When there's a blood spill, response time is key to prevent biohazards from spreading and to ensure quick remediation. Several businesses may pay for online advertising in your city, but their technicians could be 3 or more hours away. Furthermore, avoid calling toll free numbers. "These numbers often lead to call centers. We're local. They're not," said Ginger Akemon, owner of Bio-One in Jacksonville, FL.
Is your business certified and insured? Professional crime and trauma scene cleaning companies should have bloodborne pathogen certifications, they should follow OSHA personal protective equipment (PPE) guidelines and remediation processes, and they should have insurance for their business.
What is your process for disposing biohazardous waste? Once the remediation is complete, the accumulated waste will need to be disposed in accordance to local state guidelines. Make sure the business owner or technician is aware of these guidelines and has an appropriate plan for disposal.
What happens to valuable or personal items that are impacted? At Bio-One, we are trained to be mindful of valuable and perceived valuable items, such as pictures, wallets, or a baseball card collection. Professional crime and trauma scene cleaners should ask if there are valuable items to keep an eye out for, and they will keep the family informed if these items are found.
How will you charge for your services? In most cases, home insurance will cover the cost of biohazard remediation - less your deductible. Ask if they can open a claim on your behalf, taking this burden off your shoulders. If you don't have homeowners insurance, it's OK to ask for a free estimate so you can compare costs between other local companies.
Will you be discrete during and after the job? Michele Amoranto, Bio-One owner in Oceanside, CA, always assures her clients that discretion is top of mind while her team is onsite. Bio-One vehicles are unmarked and technicians will designate work areas to don and doff PPE out of view from neighbors.
Do you have a list of resources that can help after the cleanup? You may need flooring replaced or fresh drywall installed, which will also be covered under your home insurance claim, and a recommendation could help speed up the reconstruction process. Additionally, many crime and trauma scene cleaners have connections with local counselors and victim's advocates. In west Texas, Bio-One owner, Garrett Spooner, always offers a list of free mental health resources and states that, "Being volunteers of our local Crisis Intervention Unit, we consider our job incomplete without making sure our clients' mental health, grief process, and other issues our clients may have, are addressed."

Last but certainly most important, make sure the business you speak with shows care and compassion for your situation. They should want to do everything possible to support you and your loved ones.

If you are searching for a crime and trauma scene cleaner, Bio-One is here for you. All of our offices adhere to our business motto Help First, Business Second and are available 24/7. Click here to search for a Bio-One team near you.

Bio-One Weekly Wrap-Up Week 4 Hoarding Trauma Scene Back the Blue

Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.

Here is Week 5 of our Bio-One Weekly Wrap-Up.

Chocolate Spill Makes for a Sweet Cleanup

In Scranton on March 25, Juan and Nicole Morales received a call for a "chocolate" cleanup. Assuming this was code for a sewage back-up, they rushed to scene to find a different situation entirely. Approximately 100 gallons of milk chocolate had spilled, covering asphalt outside a local business.

This is certainly the sweetest smelling job a Bio-One office has ever taken, but Nicole clarified, "That smell was nice for the first few minutes but at the end I felt sick. Good thing we had an awesome team that pushed through and got this done!"

After scraping the chocolate with a forklift and pressure washing the area, the Bio-One team received a five-star review. Well done!

Bio-One Milk Chocolate Spill Before and After

Behind the Scenes with Citizen's Academy

Many Bio-One owners sign up for their local Citizen's Police Academy to acquaint themselves with the activities of their local police department. This week, Bio-One owner, Ginger Akemon, in Jacksonville, FL earned her Citizen's Police Academy certificate from the Clay County Sheriff's Office.

"Definitely a learning process. Each County has their own, my goal is to go to each county's classes. This was 10 weeks long and over an hour drive each way, but well worth it, " said Ginger.

Hoarding Transformation in Long Beach

In Long Beach, the Bio-One team has been working hard on several hoarding projects. These before and after pictures show the detail and expertise our teams bring to each job.

If selling or buying a home is in your future, you're likely well versed the entire process, from the initial offer to closing. But are you aware that disclosing a death in the home may be required? The rules vary by state. Here's what you need to know.

Property Disclosure Documents

No matter how perfect a house looks on the outside, there is often property information a buyer needs to disclose before the sale can go through. Property disclosure documents reveal known structural issues, neighborhood nuisances, hazards, HOA details, water damage, notable repairs made to the home and death in the home.

Rules for reporting a death in the home vary by state, and variations in rules may include:

Timeframe: When the death occurred.
How the person passed away: If the death occurred naturally versus due to negligence on the property.
Hauntings: If the seller has knowledge that the property is being haunted by the dead.

To be more specific, here are three death disclosure examples as stated from experts or articles based in Texas, New Jersey, and California:

On Investopedia, Jim Olenbush, a Texas real estate broker said, “In Texas, for example, deaths from natural causes, suicides, or accidents unrelated to the property do not have to be disclosed." However, “a seller is required to disclose deaths related to the condition of the property or violent crimes."
Michele Messina, an agent with RE/MAX Villa Realtors in New Jersey, told Apartment Therapy, "If someone passed away after living a long, happy life, it’s not really something you have to disclose."
The SFGate reported that in California, if someone dies on the property, it's a material defect – but only if the death occurred within three years of the date you make an offer to purchase or rent the home.

For a state by state guide on disclosure laws we recommend visiting this resource on Nolo.com.

How to Search Property Records

If you'd like to do your own sleuthing and search property records, look no further than DiedInHouse.com. Founded in 2013, this website promises to instantly search millions of records to determine if a death has occurred at any valid U.S. address.

In a 2015 interview with Forbes.com, founder Roy Condrey stated, "I went online to find a ‘Carfax’ of sorts for deaths in homes and I didn’t find anything, but I did find pages and pages of people asking if there’s a way to find out if their house is haunted."

The service isn't free, though. Once you enter an address, you're prompted to pay a minimum of $11.99 for a single search. The report will, however, provide a number of property records including meth labs, fire, death, and registered sex offender information.

Remediating After a Death in a Home

If a death recently occurred in the home you're hoping to purchase, there may have been biohazards from bloodborne pathogens that required remediation. Consider asking the seller how the death was remediated to ensure proper steps were taken. Remediation processes may vary depending on the location of the death, how the death occurred, types of flooring, and if the death was undiscovered for days or weeks.

Bio-One technicians are trained and equipped to properly clean biohazards from bloodborne pathogens, and we ensure safe biohazard material handling and disposal. Once the entire area is cleaned of blood and body fluids, we also help property owners restore the location to its pre-incident state.

If you are selling a home and need a biohazard remediated or want to ensure remediation was done correctly, give Bio-One a call. Our experts not only contain and clean the dangerous biological materials, we carry out our work in a caring and private manner. Find a Bio-One team near you.

Here is Week 4 of our Bio-One Weekly Wrap-Up.

New Start for New Haven Veteran

In New Haven County, Bio-One and Junkluggers answered the call to help a veteran and his disabled wife. The couple were overwhelmed with a hoarded home and much of their furniture would need to be disposed due to biohazardous conditions. With Bio-One's Help First, Business Second motto in mind, Bio-One owner, Matthew Hill, teamed up with Junkluggers to re-furnish the home with gently used furniture at no cost to the client.

“Anytime we can give a little more to our clients, we always seize the opportunity,” said Hill. “Junkluggers has been an awesome organization with a great mission that fits nicely into what we are trying to accomplish.”

#HelpFirst for Heart-Breaking Scene

In South Carolina, Bio-One owner, Kris Elliott, was called to clean and clean a heart-breaking trauma scene. After hearing the family's story, he generously decided not to request payment for his services and shared their GoFundMe page on Facebook. As of March 20, Bio-One offices in North Carolina and South Carolina have contributed just under half of the total donations. This is #helpfirst at it's finest.

If you'd like to learn more about the family and donate, please visit their GoFundMe page.

Poker Run Supports Law Enforcement

Supporting local law enforcement is a 24/7 activity at Bio-One! In Tuscon, AZ, the Bio-One team participated in the South Arizona Law Enforcement Foundation (SALEF) poker run. SALEF collaborates with law enforcement to understand their greatest needs, and work with businesses in the community to raise money by presenting community events and submitting for grants.

Looks like they were gifted a beautiful day for cards, corn hole, and backing the blue.

Bio-One Weekly Wrap-Up Week 2 Hoarding, COVID-19, Wisconsin

Here is Week 3 of our Bio-One Weekly Wrap-Up.

Five 30 Yard Dumpsters

The team in Pensacola has been working non-stop on a two story home that required Bio-One hoarding services. Over the course of five days, they filled five 30 yard dumpsters, and found multiple antique pieces, photographs, sentimental items and cash that was promptly turned over to the client.

Look through the transformation photos on their Facebook page!

Backing the Blue in Omaha

The Bio-One team in Omaha dropped off bagels at the Omaha Police Department just before roll call, and Vanessa Urbach, the civilian crime and prevention specialist, tweeted a "Thank You" with shoutouts to Bio-One. Joining the conversation was our own Bio-One Twitter handle, Deputy Chief Ken Kanger, host of the What's Up Omaha Podcast, and a number of other officers in the department.

Kudos to the Omaha team for backing the blue!

Safety First

Before Bio-One teams can help first, we have to ensure safety for every technician on the job site. This week, Bio-One owners took part in conversations about safety. Topics ranged from preventing common injuries on the job to attending OSHA training with Bob Easter. Jared Lafferty, Bio-One owner in Gwinnett County, even took the conversation to Twitter and featured safety protocols his team uses while on the job.

We couldn't be prouder of our teams for putting safety first!

If you or someone you know may be considering suicide, contact the National Suicide Prevention Lifeline at 1-800-273-8255 (en español: 1-888-628-9454; deaf and hard of hearing: dial 711, then 1-800-273-8255) or the Crisis Text Line by texting HOME to 741741.

Girl Upset - Suicide Prevention Resources

According to the American Psychiatric Association, suicide is the 10th leading cause of death in the United States and the second leading cause of death (after accidents) for people aged 10 to 34. And according the CDC, published reports from 2020 suggest that the pandemic has had a negative effect on children’s mental health.

“Beginning in April 2020, the proportion of children’s mental health–related ED visits among all pediatric ED visits increased and remained elevated through October. Compared with 2019, the proportion of mental health–related visits for children aged 5–11 and 12–17 years increased approximately 24%. and 31%, respectively.”

Researchers have yet to link recent suicides to the pandemic since 2020 suicide data is not yet available. But on the ground, there's growing concern.

The February 2021 NPR article “Child Psychiatrists Warn That The Pandemic May Be Driving Up Kids' Suicide Risk” explores possible correlation. Takeaways include:

NPR spoke with providers at hospitals in seven states across the country, and all of them reported a similar trend: More suicidal children are coming to their hospitals — in worse mental states.
The number of kids with suicide attempts coming to the emergency room at UCSF Benioff Children's Hospital Oakland, in California, in the fall of 2020 was double the number in the fall of 2019.
At Riley Hospital for Children in Indianapolis, the number of children and teens hospitalized after suicide attempts went up from 67 in 2019 to 108 in 2020. And October 2020 saw a 250% increase in these numbers over the previous October.

For ways to help kids at risk, NPR encourages readers to read Part 2 of their story, “Make Space, Listen, Offer Hope: How To Help A Child At Risk Of Suicide”.

Suicide Prevention Resources

Whether you have struggled with suicide yourself or have lost a loved one, know you are not alone. The American Foundation for Suicide Prevention has collected real stories from people in whose lives have been impacted by suicide.
The American Association of Suicidology offers a national directory for support groups for both attempt and loss survivors of suicide.
The SAVE organization (Suicide Awareness Voices of Education) has a variety of help guides including restricting access to lethal means, warning signs of suicide, and suicide prevention.

Survivors of Suicide – What to Do Next

The loss of a loved one by suicide can be a deeply painful and traumatizing experience; however, it’s important to know that everyone experiences suicide loss in their own way. As you begin the process of healing, consider reading the American Foundation for Suicide Prevention’s guide for to talk to others about what happened and identify ways to take care of yourself.

Additionally, if you have lost someone to suicide, there may be a cleanup required. There is no need for family or friends of the loved one to be further traumatized or overwhelmed with trying to figure out how to clean the impacted area. Bio-One is here for you. Learn more about Bio-One’s suicide remediation services.