If you love someone who hoards, you’ve probably asked yourself, “Why can’t they just throw this stuff away?” It’s frustrating. It can feel like your loved one is choosing things over their own safety or happiness. But the truth is, hoarding isn’t just about being messy. It’s often related to a mental health disorder.
Behind the piles of stuff, there’s often a lot of pain. Your loved one might be struggling with anxiety, depression, trauma, or deep feelings of fear. The clutter you see is only part of the story. This Mental Health Awareness Month, let’s talk about what’s really going on—and how you can help.
Hoarding disorder is when someone has a very hard time getting rid of things, even items that seem useless or broken. They feel a strong need to keep things, and just thinking about letting go can cause panic or sadness.
It’s not about laziness. It’s not about being dirty. It’s about how the brain is trying to protect itself. For many people, keeping things feels like a way to stay safe or in control, especially if they’ve been through something hard in life.
Signs of hoarding disorder might include:
When someone you love is living in a home filled with clutter, your first thought might be, “I’ve got to fix this.” You might want to step in, start tossing things, or give them an ultimatum. After all, you care about them and you’re scared for their safety.
But here’s the hard truth: Confronting someone with a hoarding disorder in a harsh or forceful way almost never works. In fact, it can make the problem worse. Hoarding is deeply emotional.
If a person feels judged, cornered, or forced to let go of their things, they may shut down entirely or hold on even tighter.
You’re not alone in feeling overwhelmed. But there’s a better way to help.
Here’s what works better:
When you lead with love instead of force, you build trust, which opens the door to real change.
Progress might come slowly, but every step made with patience and compassion is a step in the right direction.
Loving someone with a hoarding disorder isn’t easy. You may feel tired, angry, confused, or even hopeless. You might be trying to help while also juggling work, family, and your own emotions. It’s a lot to carry.
You care deeply, and that’s why you’re here, trying to learn more. But you also need care. Your feelings matter, too.
So many people are in the same situation—quietly worrying about a parent, sibling, spouse, or friend struggling. It can feel isolating, especially if others don’t understand. That’s why it’s important to reach out and get support for yourself, not just for your loved one.
Here are some ways to take care of yourself:
At Bio-One, we’ve seen how tough this road can be for families. That’s why we show up with compassion, not judgment, for your loved one, and for you.
You’re not failing. You’re not alone. You’re doing your best. And that’s enough.
Sometimes, the situation is too big to handle by yourself. That’s where we come in.
At Bio-One of Redlands, we’ve helped thousands of families just like yours. Our trained technicians know how to clean cluttered homes with care and compassion. We don’t judge. We listen, we understand, and we’re here to help.
We work gently and respectfully to make the space safer and more comfortable. And we involve your loved one every step of the way, so they feel more in control and less afraid.
If someone you love has a hoarding disorder, it can feel overwhelming. But with time, support, and understanding, things can get better.
Progress doesn’t happen all at once. But each kind word, each small step, and each moment of support makes a big difference.
And when you need help, we’re here.
How to Help a Loved One With a Hoarding Disorder
Why Cleaning a Hoarding Mess is a Job for a Professional Hoarding Cleanup Service
Hoarding: Recognizing the Signs and Seeking Help. Finding hope and motivationto clean up your home.
Hoarding disorder is a mental health condition where a person has a very hard time getting rid of things. They often feel strong emotional attachments to items and may become overwhelmed or upset when asked to let them go.
No. Hoarding is not the same as being messy or disorganized. It’s a mental health struggle that usually involves deep emotions like fear, anxiety, or past trauma.
For someone with a hoarding disorder, letting go of items can feel scary or painful. What might look like trash to others might feel safe or important to them. Cleaning without their consent can cause stress or damage trust.
Start with kindness and concern. Use “I” statements like “I’m worried about your safety,” and avoid blaming. Focus on how you can support them instead of trying to take control.
This is common. Hoarding can bring up strong feelings. Try to stay calm and patient. Don’t push too hard. Give them time, space, and support. It may help to talk with a counselor or mental health professional for guidance.
No. Throwing items away without permission can break trust and make the situation worse. It’s important to involve your loved one in every step and help them feel safe and respected.
Helping someone with a hoarding disorder can be exhausting. Make time for yourself, set healthy boundaries, talk to a trusted friend, and consider joining a support group. You matter too.
Yes. Many people with hoarding disorder can improve with the right kind of help. Therapy, support from loved ones, and professional cleanup services that understand the emotional side of hoarding can all make a big difference.
If the clutter is unsafe, overwhelming, or beyond what you can manage, it’s time to call in trained professionals. At Bio-One, we approach each cleanup with care, compassion, and respect for your loved one.
Yes. We understand how emotional hoarding can be. Our goal is to make the space safer and more livable while treating everyone involved with dignity. We don’t judge. We’re here to help.
There are varied reasons people hang on to things they don’t need based on their circumstances or deeper-lying struggles. A cluttered home—even one that would qualify as a Level 5 situation—doesn’t stem from laziness or lack of willpower.
More often than not, a cluttered home is the result of a difficult-to-control situation, which is part of normal life.
What’s the source of your clutter? Following, are a few factors that may be contributing to your at-home clutter:
Having children can bring an abundance of joy, but also plenty of clutter.
Baby gear that is only used for a short period of time, rapidly changing clothes sizes, and piles of toys accumulate quickly.
It doesn’t end with the baby phase, though. As all guardians know, older kids and teens bring their own messes into the home.
Food-related messes combined with sleep deprivation can make it difficult to keep up with housework.
With children leaving clutter everywhere and food-related messes needing immediate care, it can be difficult to keep up with housework. Especially when you consider the sleep deprivation that also comes with kids.
Between art and science projects on the counter and smelly gym bags and laundry
left around the house, things can get (or stay!) messy.
It doesn’t help that children aren’t well-known for cleaning up after themselves!
As adults age, they may struggle to keep up with their housework.
Think of all the reaching and bending over. Consider all the hard scrubbing. With health issues, simple cleaning tasks take much longer to accomplish, if it can still be done.
Decreased mobility and increased health issues can make cleaning overwhelming or even impossible.
In addition, it can be difficult to let go of possessions accumulated over a lifetime.
Anxiety can make it difficult to throw away possessions.
People with anxiety may hold on to items in excess in case of a feared emergency or indecision about what to do with items.
Finding the motivation to clean and declutter is often a struggle for someone suffering from depression.
The stress of an out-of-control home situation (whether it’s actually out of control
or simply perceived to be) can create a negative feedback loop.
For example, maybe you’re struggling with depression and lack the motivation to do the dishes. This means the dishes quickly pile up and within a week or two every surface in your kitchen could be covered in dirty dishes.
Now, you’re facing an overwhelming mess that can make you feel even worse—piling on exhaustion, guilt, and shame—and making you even less likely to find the motivation to clean up.
This cycle can leave those struggling with depression feeling more overwhelmed and less able to approach their home situation.
Individuals with ADHD often have intense, passionate interests and may accumulate items related to that interest. In addition, it can be difficult for a person with ADHD to create and stay focused on a plan for a big cleaning project. Anytime there are multiple steps involved, it’s easy for people with ADHD to get distracted.
Obsessive-compulsive disorder is characterized by obsessive, intrusive thoughts and compulsive behaviors. People with OCD sometimes deal with anxieties and emergencies by compulsively buying items. They may have obsessions about running out of essential items or a buying ritual that is difficult to break out of.
Trauma can be a trigger for accumulating clutter. If someone grew up without:
They may feel driven to hold onto things rather than throw them away when they are no longer needed. Research shows that childhood emotional abuse and physical neglect in particular predict higher levels of hoarding symptoms.
People who have experienced loss may also accumulate possessions to soothe the ache of missing their loved one. Buying new things triggers a brief dopamine high, bringing temporary emotional relief.
If you grew up in a home where clutter was common, you are more likely to show these behaviors yourself. You may have a genetic disposition toward it through related diagnoses like anxiety or depression. You may also be more used to an environment where clutter, mess, and even the higher levels of hoarding are the norm.
No matter the reason clutter starts, it’s normal to feel overwhelmed and stressed by the situation. Home maintenance is a big task under any conditions. Certain factors can make the situation feel impossible such as:
Stress can lead to disorganized homes, and disorganized homes can increase stress. Natalie Christine Dattilo, PhD, clinical health psychologist and instructor of psychiatry at Harvard Medical School, calls it a chicken-or-egg dilemma.
“Recent studies have shown that clutter in our homes is associated with higher cortisol levels [our stress hormone], but it’s still unclear which comes first,” says Dattilo.
“Is it that when we are under stress, our ability to maintain a well-organized home becomes impaired? Or when our home is in disarray, does that make us feel more stressed, overwhelmed, and anxious?”
Regardless of the root of the issue, there is a way out. Resources are available to help you deal with your home situation. Bio-One can help! Our services can help ease your stress. For more information on how we can help you with your clutter call (361) 266-0968.
The word “hoarding” probably evokes a particular image, made more common by shows like Hoarders that highlight extreme examples. In reality, not all hoarders have rooms full of items piled high to the ceiling.
The Institute for Challenging Disorganization (now, there’s a relatable title!) has classified hoarding behavior into five levels on their Clutter-Hoarding Scale.Level 1 Hoarding
At Level 1, a home is not pristine, but the space is still easily accessible and sanitary. There is clutter, but no concern for safety. Most, if not all of us, have been in Level 1. Many people spend most of their time in this stage.
Here are the defining characteristics of this level:
At Level 2, the home is still very livable, but there’s more evidence of disarray. The home is in need of cleaning and may be starting to overwhelm the residents. The hygiene level isn’t optimal.
Most of us bounce between Level 1 and Level 2. However, here are the more defining characteristics of Level 2:
Level 3 is considered the turning point between manageable household disorganization and a more serious issue. Level 3 homes show extreme disorganization and indicate hoarding behavior.
Here are the defining characteristics of this level:
Level 3 households should consider hiring outside help. Although, it’s still possible to get it under control with a concerted effort from the whole family
At Level 4, the home shows excessive clutter.Those living in Level 4 conditions need professional help. At this level, part of getting help includes professional cleaning to transform the house into a safe, hygienic space where people can thrive. Mental health counselors and social workers may also step in to help residents change their habits.
Here are the defining characteristics of this level:
Level 5 is the highest level of hoarding behavior. Level 5 homes are alarmingly hazardous.
They require professionals with safety equipment and training to clean.
Here are the defining characteristics of this level:
If you or someone you know is struggling with these levels of hoarding we are here to help.
You can find more information at https://www.biooneredlands.com or contact us at (951) 667-8174
Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.
Here is Week 5 of our Bio-One Weekly Wrap-Up.
Chocolate Spill Makes for a Sweet Cleanup
In Scranton on March 25, Juan and Nicole Morales received a call for a "chocolate" cleanup. Assuming this was code for a sewage back-up, they rushed to scene to find a different situation entirely. Approximately 100 gallons of milk chocolate had spilled, covering asphalt outside a local business.
This is certainly the sweetest smelling job a Bio-One office has ever taken, but Nicole clarified, "That smell was nice for the first few minutes but at the end I felt sick. Good thing we had an awesome team that pushed through and got this done!"
After scraping the chocolate with a forklift and pressure washing the area, the Bio-One team received a five-star review. Well done!
Behind the Scenes with Citizen's Academy
Many Bio-One owners sign up for their local Citizen's Police Academy to acquaint themselves with the activities of their local police department. This week, Bio-One owner, Ginger Akemon, in Jacksonville, FL earned her Citizen's Police Academy certificate from the Clay County Sheriff's Office.
"Definitely a learning process. Each County has their own, my goal is to go to each county's classes. This was 10 weeks long and over an hour drive each way, but well worth it, " said Ginger.
Hoarding Transformation in Long Beach
In Long Beach, the Bio-One team has been working hard on several hoarding projects. These before and after pictures show the detail and expertise our teams bring to each job.
Have you ever seen hoarding shows on TV? Our team has first-hand experience remediating these situations with care and compassion. From clutter, trash, to animal hoarding, we understand that the removal of items can be stressful and sometimes overwhelming for families involved. Bio-One will make it a priority to establish trust to ensure everyone is comfortable and ready for each day to begin.
It's as simple as 1, 2, 3.
First, we always offer estimates at no cost to you. An experienced crew leader will tour the home and propose a plan based on your needs, expectations, and goals.
Second, our certified technicians are trained to be mindful of all possessions. We make it a priority to find and save items of value whether that's a wallet, coin collections, legal documents, photo albums, or baseball cards.
Third, we want to make sure you are 100% satisfied and happy with our work. If for some reason something else needs to be done, we are here for you.
Call Bio-One today to learn how we can help.
Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.
Here is Week 4 of our Bio-One Weekly Wrap-Up.
New Start for New Haven Veteran
In New Haven County, Bio-One and Junkluggers answered the call to help a veteran and his disabled wife. The couple were overwhelmed with a hoarded home and much of their furniture would need to be disposed due to biohazardous conditions. With Bio-One's Help First, Business Second motto in mind, Bio-One owner, Matthew Hill, teamed up with Junkluggers to re-furnish the home with gently used furniture at no cost to the client.
“Anytime we can give a little more to our clients, we always seize the opportunity,” said Hill. “Junkluggers has been an awesome organization with a great mission that fits nicely into what we are trying to accomplish.”
#HelpFirst for Heart-Breaking Scene
In South Carolina, Bio-One owner, Kris Elliott, was called to clean and clean a heart-breaking trauma scene. After hearing the family's story, he generously decided not to request payment for his services and shared their GoFundMe page on Facebook. As of March 20, Bio-One offices in North Carolina and South Carolina have contributed just under half of the total donations. This is #helpfirst at it's finest.
If you'd like to learn more about the family and donate, please visit their GoFundMe page.
Poker Run Supports Law Enforcement
Supporting local law enforcement is a 24/7 activity at Bio-One! In Tuscon, AZ, the Bio-One team participated in the South Arizona Law Enforcement Foundation (SALEF) poker run. SALEF collaborates with law enforcement to understand their greatest needs, and work with businesses in the community to raise money by presenting community events and submitting for grants.
Looks like they were gifted a beautiful day for cards, corn hole, and backing the blue.
Bio-One teams across the U.S. answer calls to help their communities and remediate a variety of scenes. In our new blog series, we'd like to bring you into the Bio-One world by sharing stories of the unique and important work we do for local communities.
Here is Week 3 of our Bio-One Weekly Wrap-Up.
Five 30 Yard Dumpsters
The team in Pensacola has been working non-stop on a two story home that required Bio-One hoarding services. Over the course of five days, they filled five 30 yard dumpsters, and found multiple antique pieces, photographs, sentimental items and cash that was promptly turned over to the client.
Look through the transformation photos on their Facebook page!
Backing the Blue in Omaha
The Bio-One team in Omaha dropped off bagels at the Omaha Police Department just before roll call, and Vanessa Urbach, the civilian crime and prevention specialist, tweeted a "Thank You" with shoutouts to Bio-One. Joining the conversation was our own Bio-One Twitter handle, Deputy Chief Ken Kanger, host of the What's Up Omaha Podcast, and a number of other officers in the department.
Kudos to the Omaha team for backing the blue!
Safety First
Before Bio-One teams can help first, we have to ensure safety for every technician on the job site. This week, Bio-One owners took part in conversations about safety. Topics ranged from preventing common injuries on the job to attending OSHA training with Bob Easter. Jared Lafferty, Bio-One owner in Gwinnett County, even took the conversation to Twitter and featured safety protocols his team uses while on the job.
We couldn't be prouder of our teams for putting safety first!
Bio-One On A&E Hoarders
Bio-One had the honor of being a part of A&E’s Hoarders, season 11, episode 1. This episode featured a woman who had hoarded her husband’s home and left it in a desperate condition. The Bio-One team, alongside a therapist, professional organizer, family helpers, and the fire department, helped remove and clean the family’s home. Three tons of belongings and trash were put into dumpsters and removed from the premises.
What Is Hoarding?
Hoarding is a condition where an individual can’t let go of belongings, whether it’s family air looms, personal items, or even trash. They develop an emotional attachment that allows them to keep everything that makes its way into their home. This leads to accumulation of both personal items and filth that can span from floor to ceiling in every room of a house. Not only does this make it hard to move, function and live, it also creates an extremely hazardous environment with the dangers of rodent infestation, disease, mold, feces contamination, and more.
Call In The Professionals
It’s crucial that professionals are called for any type of hoarding situation. While it may seem like a matter of junk removal and cleaning, dangerous pathogens can be lurking about the home, especially as items are moved around during the cleaning process. Not only is this dangerous to inhale, it’s not suitable to touch without the proper gear. Bio-One always recommends professional removal because the knowledge, experience, personal protective equipment (PPE), and training needed for these types of situations. We follow OSHA regulations for cleanup, chemicals, and PPE to protect both our Bio-One team members and clients.
We thank you A&E for letting us come in and help. We always operate under the motto help first, business second.
If you know of anyone in need of Bio-One’s help, please don’t hesitate to contact us. We are a 24/7 operation with offices all around the nation waiting for your call.
The term “hoarding” is frequently misused. People often use the word to condemn themselves—or their family members—for accumulating items like clothes and collectibles gratuitously. Though true hoarders share this tendency, it’s a far cry from a medical definition. Hoarding compels people to compile and preserve excessive amounts of clutter that have no practical value. Hoarders will grow so attached to these items— which often include dirty dishes, trash and rotten food—that discarding them causes severe emotional trauma. It is one of the most poorly understood and stigmatized disorders in America, and one of the most difficult to treat. Hoarding is more widespread then you may know. According to the Washington Post, hoarding affects 19 million Americans. That equates to about 6 percent of the population. The scope of the problem may seem surprising, but only because hoarders tend to keep their illness private. Unless clutter accumulates outside the home, the disorder can remain a secret for years. The issue has become severe enough to inspire dozens of community task forces across the nation. These task forces exist for a simple reason: To curb the many dangers associated with hoarding. Though the disorder has profound psychological, financial and health consequences for the hoarder, it also jeopardizes the safety of neighbors. We’ve broken down the dangers associated with hoarding below:
1) Fire
The aggregation of clutter in hoarding situations creates unlivable spaces. Unfortunately, it also makes them highly combustible. Wall-to-wall piles of trash pervade homes, blocking exits and entrances that residents and first responders need to access during an emergency. Without any open space to mitigate a fire, these homes can burn really quickly. Because stoves, fireplaces and heating lamps are often filled and covered with trash, the risk of an outbreak rises significantly. Moreover, vermin that breed in these unsanitary environments can chew on electrical wiring in the wall, which may cause a fire.
2) Noxious Air Quality
Accumulated clutter often sits unattended, gathering blankets of dust that can affect air quality. Moreover, rotten food and waste produce heavy odors and release ammonia, which can lead to respiratory problems. Air circulation will diminish as oxygen vents are blocked, leading to a dangerous rise in carbon dioxide. Unfortunately, this situation gives mold and mildew the opportunity to grow and multiply quickly, releasing spores into the living space at an alarming rate. Because the air quality in these homes is so noxious, hoarding cleanup crews like Bio-One must wear respirators when they enter.
3) Weakened Structures
The sheer enormity of hoarding clutter can place stress on the home’s foundations. As the volume of items increase, so does the overall weight of the lode. Flooring has been known to collapse in these situations. Moreover, residents and maintenance workers have trouble accessing critical piping lines and electrical circuits inside and outside the home. Plumbing, gas and power issues can ensue, creating unsanitary living conditions and fire hazards.
4) Pests
Pests, such as rats, cockroaches, mice and fleas, thrive in hoarding situations. They are drawn to heaping mounds of clutter where they can feed and breed without being disturbed. Unsanitary living spaces, rotting food and trash attract them to the home, where they’ll likely stay as an infestation develops. In animal hoarding situations, waste and decomposing carcasses exacerbates the problem. Bacteria and airborne pathogens will pervade the home, spreading dangerous diseases like hantavirus pulmonary syndrome.
5) Falling, Tripping and Sharps Hazards
Hoarders will often stack their items on top of one another until their homes are filled with small mountains of clutter and trash. Heavy boxes, furniture and hardware can fall on top of residents and cause serious physical damage. The lack of navigable living space results in narrow, clutter-free passageways. But they are often rife with tripping hazards that can lead to broken ankles, noses and more. Sharp items, like knives, needles and broken glass may also be littered in this space. One false step and the resident can find themselves nursing a gushing wound that becomes infected.
6) Curtailment of Living Appliances
For hoarders, living appliances like ovens, beds and bathtubs quickly become storage vessels. This curtailment of basic living appliances creates a series of problems for residents: Combustibles near stoves can catch fire; health and hygiene deteriorate for lack of running water; and clutter on beds force homeowners to sleep on the ground, removing their access to quality sleep. Water, gas and electricity to the home will shut off as bills—lost in a sea of trash—go unpaid. All the while, the compilation of clutter will continue to grow unabated.
7) Mental Health
Poor living conditions in hoarding situations are deleterious to the homeowner’s mental health. Studies show that the brain responds negatively to claustrophobic and disorganized living spaces, overwhelming the mind, creating stress and increasing anxiety. Given the magnitude of disarray in homes affected by hoarding, the effects on the mind are exacerbated. Most hoarders already suffer from attention deficit hyperactivity disorder (ADHD) and obsessive-compulsive disorder (OCD), and are at risk for loneliness, depression and psychosis.
Bio-One can help you if hoarding affects your life. Our technicians are experts at removing hazards, cleaning property and restoring homes, so don’t hesitate to give us a call if you need assistance. We’re available by phone 24/7/365.
